Return & Refund Policy – VIPSI
At VIPSI, we strive to provide the best quality security and surveillance products. If you are not completely satisfied with your purchase, we’re here to help with our clear and hassle-free return and refund process.
1. Eligibility for Returns
- Returns are accepted within 7 days from the date of delivery.
- The product must be unused, undamaged, and in its original packaging with all accessories, manuals, and invoices.
- Products damaged due to misuse, improper installation, or physical damage will not be eligible for return.
- Certain items such as customized solutions, special orders, and clearance products are non-returnable unless they arrive damaged or defective.
2. Return Process
- Contact our customer support at +91 80000 72408 or email vipsipriya@gmail.com with your order details and reason for return.
- Our team will verify the request and provide instructions for return shipping.
- The product must be securely packed to avoid damage during transit.
- Once we receive and inspect the returned product, we will process your refund or replacement.
3. Refund Policy
- Approved refunds will be processed within 7-10 business days after receiving and inspecting the returned item.
- Refunds will be credited to your original payment method.
- Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective product).
4. Damaged or Defective Products
- If your order arrives damaged or defective, please notify us within 48 hours of delivery with photos or videos as proof.
- We will arrange for a replacement or refund at no extra cost to you.
5. Exchange Policy
We offer exchanges for eligible products if you wish to replace your item with another of equal or higher value (price difference to be paid by the customer).
Contact Us for Returns & Refunds:
📍 Plot No. 3 G1, Govind Sarovar Rd, Manglam City, Jaipur, Hathod, Rajasthan – 302012
📞 +91 80000 72408
📧 vipsipriya@gmail.com
